JoAn Majors, RDA, CSP
JoAn is a professional speaker and published author. Her work has appeared in over 25 magazines and newsletters, has written 3 books and a new one in the making. She is a member of the National Speakers Association and Global Speakers Network. She holds the designation of CSP® (Certified Speaking Professional) held by less than 12% of 5,000+ speakers worldwide in 14 organizations. It is the highest earned international measure of professional platform competence.
JoAn is the founder and content creation specialist of The Soft Skills Institute, an AGD PACE National provider. She delivers 3 and 6 hour presentations as well as a 2-day deep dive experience in developing and applying the soft skills. Often referred to as the “verbal word surgeon” she loves creating value by asking questions. This is the magic in the systems she shares with her audiences and through online their learning platform. She has held faculty positions with some of the most well knows post graduate training institutes in our industry.
With 30 plus years in dentistry, 24 years as a spouse, she has an intimate knowledge of team dynamics. Most exciting this year, she is founder and co-host of SpouseTales. JoAn’s happy place is at the front of the room inspiring and serving teams to become magnificent. When not on the road, she functions as the Comprehensive Care Coordinator for her second generation, dentist husband, Chuck Majors in their fourth and final practice, MajorSmiles. Her programs and seminars are known for their authenticity, humor, and level of engagement.
She and her family reside in Texas.
Kathy Cigno, Certified Kolbe Consultant
Kathy is an energetic woman who is passionate about giving back to an industry she has loved for many years. Her personality is electric and you won’t forget her beautiful smile.
She started her career in dentistry 33 years ago and has been a dental spouse for 25 years. Like JoAn, Kathy began using her talents in the dental field as a dental assistant. This was the place she found her passion communicating and connecting with patients to help them get the care they deserved.
Kathy efficiently and effectively managed a multi-million dollar, single doctor practice with a team of at least five for the last 26 years. She actually designed and oversaw the building of a beautiful new 4000 sq. foot state of the art dental care facility. Her biggest impact is when she has the opportunity to use her verbal skills training and intimate understanding of the Kolbe system. Training the team on ways to take the patient experience from transactional to relationship based. Kathy has been a Kolbe Certified Consultant since 2013.
Kathy grew up in St. Louis and made Milwaukee her home in 1992 when she and her second generation dentist husband, Dr. Cigno opened their own family practice. She is loving her new co-host position for the podcast, SpouseTales. Because you can’t make this stuff up and the book isn’t finished yet!