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SpouseTales #38 Embracing the Changes from COVID


We are thrilled to welcome our favorite Medical/Dental biller, Christine Taxin. Christine has seen first hand the effects the COVID crisis has had on dentistry, not just through her own business of medical billing and education, but also through her husband’s dental practice. And, living in New York, Christine witnessed the effects COVID has had on society in general. As she says, they were the first to close down and the last to open. In this episode we discuss the ways the dental industry has used this time to learn and expand their expertise, and also how they have rallied around to support each other throughout.


As dental offices were forced to close, many used the time to expand their knowledge by completing virtual CE classes. In an effort to assist during this time many speakers/educators donated their time to give these CE courses at reduced or no cost. And, even though businesses are beginning to reopen there is some hesitation on peoples’ part to jump right back in. In the effort to give flexibility Christine has taken one of her 16-hour classes to an online platform.


The reopening will be a slow, methodical process, and it may be some time before we are back to ‘normal’. If we ever actually achieve what used to be normal. Offices will have to adjust to a lower number of patients in the office at a time, leading to slower turn-around and allow extra time/effort cleaning between appointments. Speakers/educators may have to wait months before people are comfortable meeting in large groups again and in the meantime adjust to the lower fees that people expect for virtual events vs. live events. It has been a challenging time for everyone, but just remember we are all in this together. And together we will get through it.


Highlights from the episode:

  • Utilize downtime to your advantage

  • Learn to be more flexible/adaptable

  • Strengthen your communication with your patients

  • Know that you can accomplish things you didn’t think you could

Resources and links mentioned in the show:

Links 2 Success HERE

Dental Medical Billing HERE

SpouseTales can be found on YouTube HERE.

Learn more about SpouseTales on our website HERE.

Learn more about other offerings HERE.




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